700 live flow messages that we're talking to. How do you fix that? How do you actually
“fix 700 live flow messages and find the ones that are good and the ones that are bad?”
Right? And that same brand is sometimes doing 4 campaigns a day. It's, yeah, you know, it's just like it's an audit hore because we're like, oh, well, you know, if the brand closes, which hopefully it does, we have to fix that. That becomes our responsibility to fix. It's a bit of an audit hore. On the other side, I saw, looked at a brand that had a 30-day open attribution. It's like a 30-day impression attribution. And so then, you know, all of their numbers,
you know, are saying an Apple privacy opens, uh, count, even someone who didn't open their email. The account that doesn't open. In which case, essentially everything, even if it's like going through the ads funnel that has nothing to do with email is getting attributed to email.
“So yeah, saw some of those things, which were, which were horrors, I think the horrors a lot of”
time are people have taken the email program and turned it up to maximum because the pro, the email platform, all the platforms are built to show you that. If you do everything at maximum, you're doing great. Right? And so I guess, you know, deep audit hore, a summary there is, is ending up in a situation where where we need to slow a platform down without attribution, taking a dive. And I'll just, I'll just mention there how, how I see us doing that.
Is, uh, going in and making a, uh, control group where the control group doesn't get, any of the emails, they only get email one for welcome. And when you've got that control group, then you can analyze, um, the actual incremental revenue that email drives rather than the platform
“revenue because the platform revenue is just how many, how many deals did we stuff ourselves into?”
How many deals did we get clicks on? So, uh, yeah, there's, uh, audit, is that, is that the same audit
where you were saying that there, uh, there was something out, like 250 billion emails per,
you know, there's some portability, yeah, quarter billion. That actually wasn't the quarter billion brand, but there, there is a brand. That's, that's, uh, that we audited that sends a quarter billion emails a year. It's, and you know what, that's not even a crazy number, like lots of brands are doing, are doing numbers like that. And then, and then you look, you go in, and this is these, the horrors, and then you go in, and you look at, they got these little flows set up, and you're like, okay, look,
you're doing a quarter billion emails a year. What is this flow even doing? Like, what is the uplift from revenue? The emails that go out after 28 days, yeah. And Joe, it's interesting for me sitting as a passenger in those conversations, uh, so you get into some of the technical details. They feel like a lot of, um, a lot of brands think of their audiences, uh, uh, sorry,
as emails, as transactions, you know, like three impressions. First, it's like, if you're spamming
people and nobody is opening those emails, that's not creating a good custom experience, right? You know, you wouldn't, you wouldn't do that, you know, to your customer person, right? Just like, talk at them, non-stop, you know, even though they're not reacting back. So it's interesting how when it comes to email, it's, um, the mindset shifts away from, hey, this is like, these are my customers, you know, and these are, because our value relationships are like, I'm just going to send as many
messages as I can to them. And, um, so, in some of these, uh, what I'm talking about two or three different opportunities here that we discussed, some of these audit horrors, interestingly, on one of them, that the, the Gmail clicks through right was like 0.09%, a crazy low clicks through rate. Whereas the SMS click through it was like 2.5%. And we were having this discussion like, oh, we want to, you know, scale back our budget with this SMS is costing us a whole lot of money,
and it's like, well, wait a second, your email is completely saturated. It could not be more saturated, and your SMS is not. And so, uh, the way that I've, uh, framed that was, let's look at what you're paying. Let's, let's treat SMS as a retargeting channel. Let's look at what you're paying, um, to retarget through meta and, um, uh, and Google, and their retargeting was like, buck 30 a click, something like that. And then we looked at a SMS and it was like 25 cents a click.
Okay, well, once you do that reframe, then you know, you always need a metric, you need a metric