Prioritize customer intent over lead volume
Acquisition via LLMs yields fewer leads but higher revenue due to pre-filtered intent, mirroring retention strategies where reducing email send volume improves conversion rates and domain reputation.
Evidence & 2 sources
What the speakers said
Patel notes a 40% drop in leads but revenue growth with 30% of referrals from ChatGPT; Brevo data shows lower email volume correlates with higher conversion and protects sender reputation.