Flying Limes In From Different Countries and $5K Crab: What Life Is Really Like as a Luxury Travel Agent with Olivia Ferney

grew up with an iPhone. It was not easy to get Bitcoin in the early days, unless you mind it yourself.

“It took a few years before the first exchanges even launched. If people had heard of it at all,”

most had no idea how to buy Bitcoin. Thankfully nowadays, the process is much easier. When you buy Bitcoin on cash app, they hold real Bitcoin for you, one to one, and you can withdraw it anytime. No extra steps, no restrictions, just access, and control when you need it. For a limited time, new customers can get $10 added to their balance. Just use code cash app

10 when you sign up and don't forget this part. Send at least $5 to a friend in the first two weeks.

Terms apply. Cash app is a financial services platform, not a bank. Banking services provided by cash apps, bank partners. Bitcoin services provided by Block Inc. Brandt. For additional information, see the Bitcoin disclosures at cash.app/legal/podcast. This episode was taped in the money news network studio brought to you by US Bank. So when somebody asked me for a line from a different country, I'm like, "Getter the damn line. We need to go take a plane to fly a line down

“for her to have a fresh margarita that's not from Barbados." We'll do it. Liv for any”

introduces herself as the woman who gets yelled at on the phone. And if you've seen her videos, you know why. Liv is a luxury travel agent, booking five star vacations for billionaires. So of course, I had to ask her the most outrageous request she's received. And I'm like, "The literally just delivered fresh caviar to 20 minutes going. No, it's not old. I know it's not warm. It's sitting on ice. What working with the 0.1% has taught her about money?"

Money is not everything. It's really, really great and it can bring you a lot of happiness. But at the end of the day, if you don't have good relationships with your people, then your relationship with money doesn't really matter. You can be rich and depressed, but you're still depressed and travel tips that work at any price point. Upgraded her first class, all the time. No way! I knew that! I knew! So I was shocked!

I'm Nicole Lathen. The only financial expert you don't need a dictionary to understand. It's time for some money right now. Olivia, live. Hi. Welcome to Money Rehab. I'm so happy to be here. I'm so happy to have you here. My producer told me that we shake hands the same way. I didn't even know that was a thing. Sick. Love that.

Are you a lover? I didn't even know. I didn't know what Robert was a thing.

It's a real thing. It's a real thing. I've never met another woman that's done that by the way.

I didn't even know that I did that. She was like, you shake hands the same way. And I was like, I did what? I used to. And I just felt like that was something that was so profoundly deconstructed on your part as, I was so deeply thorough, thoroughly thought through. For me, I've been thinking about it since I was a tiny child. So the fact that you just did it is

“why you're touching it. That's right. So what is your life? What is happening?”

What is your job? I don't even know. It's crazy. I don't even know where to start. Now, I mean, we're traveling 300 days a year. I'm dealing with some of the wealthiest well-known people in the world. And I'm getting to be an influencer on top of it all right now. So that's been really fun. Yeah, it's just absolutely chaos. But for those of you that don't know me, I might know me as the girl that could scream at over the phone. I am travel with Livy online.

And yeah, I basically am a luxury travel agent for the rich in famous. Yeah, you are. So when did you first book your first gig? So back story here a little bit. I sold my first company back in Canada when I was 20. I see 21. And then moved to Miami. So my there is just so much more money. I think outside of Canada. No hate on Canada. I love my country. But there's more opportunity over here. And I was like, I want to go try and live the American dream and make something

magical happen and build a better life for myself. So I literally packed up two suitcases, moved down for six months. It was just going up for dinner by myself. Every single night trying to make new friends. And I did a full like six months there for the first time. Nothing really happened. It came back home for a bit. It was like, let's try this again. Went back out and met Troy.

My amazing fiance. And yeah, he told me up at his business. I just fell in love with his business.

It was the coolest thing I'd ever heard. The quietness of it all. The fact that nobody knew about it. Yet it felt like I had got a pre IPO opportunity. I was so excited. And yeah, I basically forced him to hire me. And now we're here. Now we're here. How about that? I hear the Canadian coming out about that. Yeah, I know. I mean, I talked about it quite a lot. But working in this type of industry, I think it was a little bit naive to how easy it would be to make money kind of reverse upon

quickly. I'm like, these people are spending outrageous amounts of money. Rich people love me.

“I'm a young, pretty girl. Not how it works. Just because you're cute and bouncy and young doesn't mean”

that everybody's going to want to throw hundreds of millions of dollars out to you. So yeah, I spent

my first six months not making a single sale. Pretty sure Troy regretted hiring me for those

first six months. Love you sweetie, but we got through it. And yeah, eventually I started to make sales and then the Instagram really took off as well, which was a huge helping hand. I mean, that 3x the business. So okay, breaking news. So you actually have to work to make money. Surprise. Good to know. So trying to make a young 20 year-old. My amy that right. And then so you make money off commissions. You make a flat fee. How does it work? So I make a flat fee off my clients.

We charge $100,000 flat retainer for services. And then on top of that, I make personally my money from influencing a lot as well. What is the most expensive trip you've ever booked? Because I'm assuming the more expensive the more commission you're getting in some way. So now, since we've launched the Concierge Plus program, we're not taking commissions like a standard travel agent. So normally a client would go online and be like, well, I paid live to handle all of this. So it

might be 10 grand up front. But I'm going to pay her 12, 5 because she's handling all the nitty gritty stuff of it. Now, because the retainer, we're able to really get in there and negotiate. So my job is not to take commissions on top of that. My job is to get my clients the best rate. So your traditional travel agencies work how the hotels or the events are paying the agents to suggest their product. It really depends on what you're doing. I think

everybody does it differently. I have yet to see any travel agent run the same way that we do.

Troy is a negotiating mastermind. I've never seen anybody work around the way that Troy does.

So when he is in your corner, he is in there beating the door down on, you know, your airlines, your private jets, your hotels, your villas, your yachts to get the best price for the client. But a traditional travel agent might just have an Iada and get the 10% booking on the back end or they might upterge depending on what kind of services. What's the Iada? You guys see it when you're booking. Are you like, do you have an Iada? Yeah, that just means you're a registered travel agent.

“So you have to, for anybody trying to become a travel agent, please go get certified. It's not”

something you can just start doing on the side. You do have to have your proper certifications. What do you do? You take a test? Basically, yeah, there's just a bunch of little little things, but you just have to reach out to a consortia and join in. It's not super complicated, but it's something you do have to do. And you have to be registered in your state as well. Because we'll say that that's a hack to like save money. Is it, or is it better to work with?

You guys. It depends on what you're doing. I think if you're a family that's spending under $50,000, I mean, if you take your family to the Caribbean nowadays for five people at a decent hotel, you're going to spend probably around $30 to $40,000. It sounds crazy, but that's like, what the market is nowadays? For us, you know, our people are spending $12 plus million dollars a year. So for them, they definitely don't want to do that. My job is it's honestly just to make their lives

easier. That's where my value kind of comes in. So for those people, that's a complete waste of time

and energy they would never want to get their eye out or anything. But for the average person that's

maybe thinking of doing a part-time job and wants to play around with it, it could be something that you could explore. It's like a childhood dream is coming true. I'm trying to just sit and take it all in because it's like just the best life I could possibly have right now is right now. It feels that way. What's the craziest? I know you've talked about a lot of crazy requests that you've gotten over the years. What are some that have stood out? So many. I mean,

“food stuff for me has always been very difficult. I think I don't know if you've seen the”

lime video. That one went everywhere. People were really shocked by the funniest part about that video is I remember filming it and posting it and saying this is so stupid. Like no one's going to find this interesting because I'm so just unaware sometimes of how particular these people are. So when somebody asks me for a lime from a different country, I'm like, get her the damn lime. We need if we need to go take a plane to fly a lime down for her to have a fresh margarita that's

not from Barbados. We'll do it. And that's not just doesn't strike me as crazy anymore, I guess. But people really, really thought that was that one wasn't saying. Wait a minute. But that was real. Yeah. Like some of these are reenacted, right? Yeah. And then but some of them are legit. All of them are from some sort of like derived from a real scenario. I wish I was creative enough to come up with this stuff. But yeah, everybody thinks it's just like a marketing play, but we are

reenacting and saying stories from our clients. So the first time I saw you was somebody sent me one of your videos and they were like, I don't want to believe this out. They were like, is this and so I was like, I don't know. I don't even know who this is. You know, that's hilarious, but no. So have people guessed like who are I love the guessing game. I love the guessing game. The thing is it's their reenactments with actors and a lot of people are

like part of our team or you know friends and family. So when people are guessing the voice tones,

it's you're going to be guessing about my mom. So it's definitely not. Somebody you're going to know. Is your mom in the videos too? Yeah. She's done a couple. She's done a couple. My mom is getting more particular as she does more of them too. So I swear that she is, I know, she's becoming a client. Okay. So you are reenacting with your team of people can't guess who the real people are, but do the real people want to be part of. So the calls are the videos crazy enough. We actually,

“there was a huge influx around, I think maybe eight, eight or nine months ago. I got so many”

new clients. And this was right before we launched the Concierge Plus program. So we don't before there wasn't like a pre-vetted way of knowing what the client tell we're like. But they said they wanted to book, you know, $200,000 trip. Of course, I'm going to take that trip, especially at that time. So they came in with the notion of being like, I want to be a part of the calls. And that shocked my, I could not believe that anyone would want to volunteer to be a part of this. Of course, we have

choice been in this for 15 years. We have a black book of stories from over a decade. There's so many

things that we can pull from. But if they want to give us new material, I'm never going to say no to that.

But what happened was people were going above and beyond to kind of be rude and go out of their way to call me up for on the morning and just be very upset that, you know, a helicopter wasn't where it was supposed to be at the right time. And this food was old. And I'm like, they literally just delivered fresh caviar to 20 minutes ago. I know it's not old. I know it's not warm. It's

“sitting on ice. So I think that was a little bit of a problem. And now when we launched the Concierge”

Plus program, that kind of got rid of those barriers, because it's really, really highly qualified. People that do not want to be a part of the videos. And that's just an understanding we have. And there's end is everywhere. And all those good things. But there was a very fun period in between where we are and where we started, where I started, where people were volunteering like crazy. And it was definitely very high stress for me. I will say I can't imagine that because you

would think the richer you are, the more private you want to be. Like there's the saying that money talks, but wealth is very quiet. Yeah. So people ask me a lot about this. Actually, if there's a lot of, we have a lot of clients that are new money. We have a lot of clients that are old money. And a lot of them don't like each other. There is kind of this to stain for, you know, everybody's so flashy and everybody's so, you know, too quiet or not spending their money enough.

They should learn to live. Like everybody just needs to enjoy their wealth. However, they choose or decide to spend it as long as you're spending it on a vacation that is good with me. But most of my clients now are just obsessed with the content. They love it. They absolutely love it. Yeah. Even if it's not necessarily a story that they're a part of. Like they could recite my last 20 videos off by like heart. It's insane. They really, really love it. Which is great. I feel like we have

a nice community of people that are all chatting about the calls and what's going on in my life.

“And I think some of them actually know what's going on in my life more than I do.”

Is there a difference between old money and new money in the way that people suggest like you mentioned flashy versus not? Is that have you seen that to be true? It's not as much of a bucket situation. I think everybody wants to put everybody in A or B. Every single one of my clients across the board. We have a ton of billionaires who work with. People that are worth hundreds of

millions and you know, over 10 million as well. And in all those sectors, there is old money and

new money of course. But they're all so individual that I can't really like they're all outliers. Nobody's sitting right on that dot being in that bucket if that makes any sense. They all have their own personal things. They all vacation in different spots. They like what they like. Some people have ninth generation wealth and they're rocking the Gucci onesie. Like go off. That's great. Good for you. Where what makes you happy? But some people might call that, you know, super trashy and some people might

love it. So everybody in this world that I work with at least it's just so individual. I wouldn't say it says like black and white is everybody seems to think or want to hear like that it is like that. Are they generally appreciative or are they called the outliers? Yeah, cause it calls the outliers. So this is what we've been talking about this a lot recently is now as we're getting more selective because we have the ability to our business as skyrocketed so much and we're able to let

people go and we've turned down a lot of clients. We've let a lot of them go over the last couple months and now I have a group of clients that I am so in love with. Like we're all friends. We love chatting. It's just we're very happy and we have like a healthy relationship with work right now because we're able to choose who to say no to. I wish I actually would have prioritized that a little bit more even at the beginning because I just lost months and months that off my life I bet from not sleeping

and just being so concerned about what the client was thinking but truth be told they were just bad

clients. It wasn't me my level of service has always stayed the same but they just weren't the

right clients for us and I didn't have the ability in my mind to say no yet so now we've kind of stepped into our own and are taking that power of being like hey you're not the right person F.O. Time to go. I was going to ask you yeah so you said no to new people but have you fired? Yes. Finance? I mean that's such an interesting concept in business too because you think like the more

so much more value than cash. So if somebody is yes maybe giving you $2 million a year if they're

“taking up 80% of your bandwidth you're losing money on that deal. I really believe that because”

everybody has billable hours not just lawyers. Yeah not just lawyers. So it's better to maybe replace that with 10 people that are spending 70% of what they are but are just so much easier and kinder. You'll survive a lot better. Has anyone made you want to quit? Oh my gosh yes. I really struggled at the beginning. When the social started taking off again we had that influx of interesting people I will say that that was very tough for me. Yeah not sleeping I started losing

hair I was just like so overwhelmed all the time and I was I would wake up I love sleep. I'm an eight-hour night girl if I don't get any like last night I probably got an hour of sleep and I'm going to be hilarious. I don't offer it well off of no sleep trying to get it all the time so for me I was going to bed at two o'clock in the morning so I had international clients and I would wake up in a full-blown like cortisol spike state at 430 in the morning and would just rinse

“and repeat that for I think it was two months straight my body just was like completely falling apart”

and like I can't do this but again start to please priorities on what was important and what's going to get me through this and what's actually going to make me like my job and then things started to work out a lot better. Now I'm sleeping again like a normal person. You're killing it. When I are asleep I was like we're not really now. Paffee does great things. So has a particular person or request or a situation pushed you to the brink? I wouldn't necessarily say it was a single person

just more of a accumulation of problems. I am extremely good at executing. You know there's a lot of different skills in the world that's kind of my area of expertise whether it's a good idea or bad idea. I consider myself a GSD which is like a get shit done person. Yeah. And so I will just go go go

and I never take no for an answer. So for me sometimes I see some of my employees get told no and

then they'll come to me and say hey well we can't get this done I'm like yes you can you can get anything done with the right mindset like you just don't take no for an answer and go do it so I wouldn't say that there was so many opportunities where so many moments were something like that happened and I wasn't able to do it and kind of freaked out and wasn't feeling like this was the right job. It was just more beat down on beat down on beat down with the wrong client

that kind of started to drive me nuts but we got through it. What do you think are normal line items in a luxury itinerary that would sound insane to most people? It's a hard question for me I'm trying to think of what's insane these days. I mean something that we work with a lot is something that clients consider a bubble. So when a client leaves they might have a bubble mindset and that means that they don't want to talk to see or be in the same vicinity is anyone else except for

their group for the entire trip and that's not necessarily not necessarily a line item for an itinerary but it's just a rule across the itinerary and that could be quite difficult because that looks like you know back underground entrance so tells you know they want to make sure that they have private security when they're getting from their house to their car from their car to the hotel and stay on the way back you know making sure that a chef comes up to the penthouse to

cook them dinner and they don't have to go to a restaurant or they have like a private dining room if they're going to do that for a restaurant there's just like so many little intricate details

“of making sure that people stay in their bubble that I think is something that shocks people a”

little bit sometimes is that more for people who you'd recognize now I have lots of people that

you no one would know out in public whatsoever they're not worth you know a billion dollars

and they're not celebrities but they just genuinely don't want to see other people they like they're like I understand it that one's the that's one that makes sense to me for sure but yeah that's definitely something we hear a lot is there a difference between working with rich entrepreneurs and celebrities yeah absolutely celebrities are a little tougher and no shame on them it's something that I would absolutely do if I was a huge celebrity celebrities tend to have

tougher writers I will say so a writer is when you show up there's a huge sheet of everything that they want and some of these sheets are insane like just such specifics on the type of candy they want the type of drink they want they might want some sort of you know Korean candy that we don't have in the states that we have to go get our hands on and sometimes you don't know they're going there until 24 hours before so you've got to source that stuff they might

want a certain couch they want certain water there's all these little things where I would say people on the business side tend to not I mean some of them actually just don't have writers at all or they just care about what waters in the room I had a very fascinating conversation once actually at the win with what have the like the like the like managers of the whales I would say so like the IP concierge team private access totally and I was like what's the craziest thing

somebody requested and I'm just remembering this now and they said that somebody wanted to change

at me like yeah duh of course they would what so that yeah we have a lot of stuff like that

usually what that looks like on short notice Vegas is a different beast there is not much

“that they will say no to and Vegas so if you want to get it to change yeah it's like it's all a game”

there where there's a relationship where there's a normal hotel they're not necessarily like the they're not making their bulk of money off of a casino so you know they might not necessarily be able to switch out the HVAC system in like the middle of New York same day but what they will do is bring out a bunch of humidifiers and air purifiers and there was a funny story I won't say who it is but there was somebody in New York they came and had all of the like the dice in

we had to bring up all these dice and air humidifiers and they ended up taking them all home because they love them so much like just put these on the way for you to take them like for free anything ever get no everything I mean these people do pay for everything it's not like they're getting everything for free but there's still a lot for free and lots for free everybody loves a deal like I don't have that kind of money but I love a deal more than anything like

“yeah I'll find a big deal but then I'll save you know a couple hundred bucks or get a bogo”

and I'll be stoked right so do you find that you're wealthy clients know how much things cost or they like that that viral billgates clip where he didn't know has no idea of groceries yeah bread cost it's a great video I actually am reading a book right now this is and I am so not a reader but we went on vacation last week for the first time in two years and I was like I'm gonna read a book so we went to Barnes and Noble we bought a book mine of course is about the rich and

famous and how they charter yachts it's like this fantasy murder mystery story and within the first couple pages one of the lines was rich people fucking love a refund it was so hard so true that that line made me how a totally personal thing some people will price check every single thing and make sure that they're getting the right price best you know discount all the things and we'll want a refund if something's not perfect other people I mean not that I would ever do

this but you could charge a million bucks they probably wouldn't notice but I'm still like no

matter who it is I want my clients always feel able to price check me because then if a competitor

ever tries to swoop in it's like clear as day who's gonna bring it the most value yeah and it's not the money it's a principle it's the principle people it fires me up so much I hate the jet industry nowadays hotel industries a little harder to do because you can price check directly online but with the jet industry nowadays you can like the brokers what's happened is there's an owner and then there's the client and in between this person and this person should be me and potentially one broker

that's it for people involved in the transaction nowadays we're looking at like 30 people involved in the transaction and add 10% on to everything so we're like they'll be people that they're charging and some big companies too 30 k jet and they're charging 80 thousand for the jet and these guys do not think you know price check because it's just like somebody they've been working with like you're getting host or it might only be for people but that person knows they're used to

paying that 60% premium so they're just gonna charge it and it's just like such abuse of the system I just feel like that's not a great game because people have money not because they're stupid and they're you're gonna get caught at some point and then you're gonna come to me which is great that's it the fourth then do your clients help budgets or they'll just yes everybody has a budget Bill Gates has a budget Jeff Bezos has a budget when somebody comes to me and says I have no

budget huge red flag why because they have a budget and it's usually way stricter than somebody that comes to me and says can we try and stand or 200 k huh yeah tons of purchase anxiety with those people too the no budget people are not usually good people so it's a little overcompensatey yeah yeah totally I mean there is the once in a while you know it'll be a girlfriend's birthday or something like that and they'll say hey you know like let's really blow this one out and

have a big one but I'll ask how much and they'll say okay let's let's do the $900,000

boat let's not do the $3 million a week boat right because you can go we can spend 50 million

“in two weeks if you want to we can find a way to spend that money but there's gonna be a budget”

somebody worth hundreds of millions of dollars still doesn't want to spend 50 million of occasions insane so yeah the no budget is good you have there's a pulse track there's the level set yeah you have to have some general range I'm a huge believer that you have to get your financial information out very quickly as well when it comes to these types of purchases like I'm not gonna beat around the bush and not tell you there's a hundred k up front charge

that's probably within the first three lines is what I'm gonna tell you because you're either gonna be able to afford it or think that that's insane and then we'll part ways or start working together so what's the minimum spend for client interesting we've kind of wavered a tiny bit just because we do have some clients that pay us a retainer and then they talk to me like twice a year

don't need anything else so that's like an awesome client for me but we do have clients that are spending you know four five million dollars a year as well so it's usually I would say on average

between like the one to three range do you get tips I've never gotten a tip that would make me

so uncomfortable that would make me so uncomfortable that being said if anyone wants to send me a hundred k always open but no no I would never accept tips I feel like in our industry it's just not there's not like a service based I don't know it's not there the understanding is not like that like we work together it's my job to just I'm kind of like a employee on retainer I'm here to make your life easier I work with a lot of chief of staff and EA's for a lot of these people

as well so I'm just kind of a part of their network so tipping we would probably be very uncomfortable for all of us but you get gifts like thank you good no no no one sent you a thank you good like things so of course you do yeah have you gotten any we got anything thank you gifts

“maybe since you guys like flowers are so interesting I mean we've got I think we got some”

flowers and stuff when we got engaged from a couple people but I'm I honestly never need gifts or cards or anything from my clients as long as everybody's happy that is a gift in itself do you charge differently for ultra high-net worth clients? everybody gets the same everybody gets the same yeah same treatment across the board celebrity or I mean even if you make half a million dollars a year and you want to spend that on me that's you're still gonna get the

same treatment as somebody that's worth billions love to hear some quick answers from your crazy job

what's a destination that looks amazing on Instagram that you'd never recommend I try to push

people away from Bali sometimes I think that there's if you're doing it really right but most of my followers are not people that can afford my vacations so you know if they're trying to save a buck and go on a really cool vacation I would not recommend Mollie I think it has to be done

“right and very expensive yeah so the people that are watching you just it's kind of as old as”

time like wealth porn sells private access behind the velvet rope these days is like you're right it has been until as old as time it feels like it's being reactivated right now the amount of articles I'm reading that are just travel is becoming sexy again the travel agent is becoming sexy again like all of this industry is kind of having a really big blow up and I hope that I've had a part in that because I feel like it's really the last year is really exploded so hopefully

I'm inspiring a lot of people to get into this industry because it's hard but it's super fun and super rewarding to help people create memories for the rest of their lives and you get to experience it yourself so what's one hotel in the world that most lives up to the hype I mean this is this one's not even fair but the shanger law in Paris was probably the most magical place ever now I did get engaged on that trip so it's almost not it's just not fair but that view we

have like the two story duplex and that sweet the direct view to the Filtower was one of the coolest rooms I've ever been in there's also a spot that I will say is like an underrated spot that I've gone to twice this year already in Pittsburgh of all places it's called NEMICOLON it's where like all the so many celebrities go here tons of like extremely wealthy politicians businessmen like everybody loves this spot but nobody talks about it it is one of the coolest experiences I've

ever had like from the second I get in everything's gluten and dairy free they've clocked my allergies

so well they are on like they're touching the tables all the time they're coming and checking in on you the service level there is like a six star it's unbelievable but it's in Pittsburgh okay my Pittsburgh's weird but like okay Pittsburgh yeah so super super cool what is it called NEMICOLON how

“do you spell that NEMICOLON I believe NEMICOLON yeah interesting spot what's something that the”

1% think is tacky that the 99% think is luxury we're on a three year cycle right now so what happens is the super wealthy in the rich and famous we'll go somewhere for a year and then three years later that spot will get like just a spiral so I I love Lake Komo I think it's great unfortunately if you have gone to Lake Komo in the last two years all the Kardashians did other posting a couple years ago it is a flood of tourists and unless you can afford to stay there at night time

the day is just a lot like there are thousands and thousands of buses coming in the streets are packed the food starting in some of the areas here really tourists see it's just like yeah I think that unfortunately Instagram as much as it's a great tool has kind of ruined a lot of these really great spots and they become tacky is what I will say what's the most expensive room service bill you've ever seen for like single day 15 thousand for a meal yeah like for a party yeah

no that was I mean it was a group of five so they had yeah between lunch and dinner was 15 thousand but I've I've definitely seen way more at dinner but also wine you can get a $20,000 bottle of wine like for some of these people that is very very easy but I think they just got

Vegas and they were backed up a good food tap did you see the acquired style bathroom I did yeah

“and how much do you think that caused I'd have to have more details on what I mean it was a”

I was caught a big booty jet official terminology BBJ yeah so I always call it a BB it's so funny

I've been on business with my wife multiple calls where I've been like oh we're just going to be beyond and I've tried as to interrupt me as a big BBJ BBJ I made too many jokes and now my vocabulary has changed it to BBBL in my head but it's not the BBJ be beautiful plain I don't know if they have ownership on that plane or if that somebody's jet in that case not super expensive they already own the plane you're just playing fuel and all that stuff but if they were to charter

that I mean so I think that that plane again depends on where they're coming from and just how for the journey was if they owned it a lot cheaper but that type of plane you're looking at at least $500,000 so hell of a hell of a partnership there sure and you said that there's a lag like a three-year lag where are rich people hanging out right now I mean I think that my worker has been really really popular like parts of Spain are going to kind of blow up I mean I personally I've said

this a couple times and I get a lot of hate for it I think the St. Bart's is going to have a couple tough years after this past year we oversaturated it on social media so hard I mean love everybody that was there it was great but the social capture of it everyone is going to spend every last penny they have to potentially go party with Tom Breedy or Alex or all or any of these people right they're going to go out and I think that that's going to cause St. Bart's get a little bit

“overwhelmed the boating industry there's not going to change do you have to have so much money to”

rent a private yacht like you're looking at at least 700,000 to get a good boat out there but you know it's going to overwhelm the clubs you mentioned taking a vacation recently can you even take a vacation like does it feel like a vacation to you and where would you go if you were to take another one so we our last vacation before this one was BVI's we stayed at Ariel Island magical spot they grow all the food on land they have a like rescue circus zebra farm it's the

sweetest most grounding spot ever so after Super Bowl two years ago we went there and since then

we haven't taken a vacation so this was kind of our first one we still work all day every day

but we just get to do it in a little bit of a nicer spot so and where would you go if you could go on another one our next one luckily brands and partners seem to be beating us so like we'll have a bucket list trip we want to do and then we'll magically get a call from you know the four seasons are one of these big brands they're like hey we want to bring you out here and then luckily we get to experience it um one and only we you know we've been thinking about doing a trip to

Romanda for a while and they've got grillas nest out there so like of course they just call and they're like we'd love to host you like awesome okay so that's when I think we want to get Tokyo is on my bucket list for sure but it looks like I might be flying out there with um fair mont in November so we might go do that what would you tell a hotel front desk if you wanted to get a room upgrade oh people love this question aren't you virtual answer I gave this answer a couple of weeks ago and everybody got

so mad like don't lie you can lie it's okay so for me it's just like with confidence get in there if a hotel is 95% at the occupancy rate is 95% you're not gonna get an upgrade there's some pretty high chance not gonna happen um you know there's I think it's one of the burnout girls that has one of the best pieces of advice she hired a um fake EA like she was pretending to be your EA or hired one of the fans right yeah yeah so you know do the same thing call in I'm an EA have somebody

that's really important you don't necessarily you know NDA's we can't list right now they're

“coming in is there any chance that you have something for them if you want to create a little”

story there I think that sometimes that can go a long way also being super nice this is same with flights I've seen this happen a couple times before bring little gifts bring a card bring some flowers bring some chocolates like if you bring little gifts sometimes people are they they have upgrades available if they have the room they can make it happen but you have to make them want to make it happen you have to bring them like a topal around for me yeah so I have there was this girl

I met on a flight years ago and she brings a little bag of those mini candies on every flight she

goes and they upgraded her first class all the time no way I know I so I was shocked I think that

that has changed a little bit over the last like year or two maybe even a little more just because when you're um you know because of all the point systems now they're upgrading to get those seats full but there was a huge thing 2022 where a bunch of the elite status members on the airlines complained that people who weren't paying for it are one of status we're getting moved up so now they've been a little bit stricter on that but I remember seeing that girl do it and they fully

every flight with me so it doesn't work all the time but it does work sometimes so life life is a

game of getting to know people and getting to read people so just understand what people want and usually they can help you get what you want to can you imagine like bringing a small bouquet of flats I say that I'm gonna do it but now we don't really have that problem but you know

“years ago I'm like I'm gonna start doing that I just never remember to do it but you can actually”

try and put in some energy to make you people feel good it seems to go a long way in the hospitality okay let's role play that so you're I'm the front desk and we're calling to get it up great yeah ring ring ring ring this pherny how may I help you well first off you would have no idea who I am oh you're at the hotel already am I at the hotel or am I calling is that yeah you're pretty like I thought I am okay we can do both if you want let's do okay call you could just answer

is the regular one hotel yeah okay hotel you have no idea who I am okay so right the one hotel good afternoon hi who is this hi this is Nicole also this is Janice calling do you have a second to chat um sure but how can I direct your call awesome um are you the front desk or is this is this in his reservations or am I speaking to a sales line um I'm just helping to direct the call for us okay can you connect me to in-house sales please okay one moment you did do

always gonna in-house sales hello this is in-house sales hi how are you who am I speaking with hi

uh this is Nicole who may have the pleasure of speaking with close and one spot wow that's great I just met Nicole from the front she seems awesome um so I have a client that's due to arrive in about 45 minutes her name's Olivia Ferny travel with Olivia um I am just wanting to put a couple things on your radar are you guys able to bring in a couple snacks and some waters or connect me with concierge um to help set that up she's a pretty VIP guest yeah we could definitely

depending on the snacks get over to food and beverage and perfect have a service so I'm actually just going to have them sent she's very particular but what's in the room so I'm going to have those gifts sent over to the hotel if you guys could just have concierge put it in the room um if you're

able to if you could send me over the best email to get a last minute rider to as well for the

remainder of her stay that'd be great um and yeah if you guys happen to have any upgrades she's had an incredibly long flight and I know she's really excited to try out the hotel that'd be really appreciated presidential suite oh thank you all right thanks so much Nicole great chatting she'll be there

“certainly wow that's how I would do it always go to sales general reservations isn't”

the front desk so you're talking to somebody that might be outsourced in a different country so usually you have to try and get to on-site's their um in-house sales sorry and those people only work 95 so you can't do that at night either okay so you've actually done this and it's worked yeah yeah yeah yeah this is I mean this this is worked Troy's done it for me lots of what yeah before I was travel with Livy Troy I mean when we had like 10,000 followers for I would try and pull it off and

they'd be like can I see the account and he's like no so what's the best way if somebody is a smaller influencer to try and get a hook up at a hotel I really believe the in-person networking is huge for this if you live in Miami New York LA maybe not even a major city there's going to be five star hotels within driving distance for anybody for the most part go get your butt down there and go start shaking some hands you might not be able to get and you know one-on-one with the GM

right away but when you come by and again bring little gifts bring cards say hi introduce yourself become a familiar face you eventually will be able to get interviews with the right people who can connect you to marketing a lot of the marketing teams are on a global scale you know things like four seasons and rits are actually privately owned a lot of the actual rewards but marketing sits at the higher tier usually so you just have to start to get to know people in network like it's

2000s get off your phones stop DMing these hotels and asking for free stays and like go find

“who you need to actually talk to and make eye contact give them a good shake and get yourself in the”

door it takes time but it it will add up what do you say though I think just making yourself known of exactly what you want to do you don't have to like beat around the bush just say you're an aspiring influencer I absolutely love the brand here's the three things that I really enjoy about the brand and why would be a good fit like you're you're working it's is a job it's not just like I we make fun of influencers because some people do run around like it's a fluffy thing

and it is definitely a really fun job but go act like you're you know asking for an actual job because there isn't exchange of services or even an exchange of money here so you should act like it so go in and just make yourself known so planning all of these six figures seven figure vacations does that warp your relationship with money oh hell yes so my gosh I have become so

don't shock me I remember when I started doing this I didn't know what a private jet was when I moved to Miami I had no idea that that was a mode of transportation I thought that the government was the only people that were allowed to take the small planes I see in the sky turns out

lots of people do it and now you know hearing that something costs three million dollars doesn't

phase me and as much as it used to but I think that's also a good thing for the line of work that I'm in because I shouldn't be sitting there looking at a client who's asking to spend that kind of money being like who are you sure you want to do that that's not a great look so I think

“the I'm getting like a climateized to the wall that's what I'll say give a very good poker face thank”

you trying now the first time I uh I don't know if I've ever said that but yeah the first time I went on a jet I went to the bathroom and I was like oh you don't have a toilet here that's fine I get that it's a small plane I didn't understand like you lift up the thing I thought it was a seat are you going like you start closing and you're looking for the sink and you wash your hands and then you hold your peepee my step mom actually was on a plane one time for work years ago

and she said they had an extra person last minute and she had to sit on the toilet you know what's actually like nobody's not she said it was fine they just kept the door open she just felt a little separated from everybody so you didn't grow up with a lot of money to teacher parents great life like we had white picket fence little suburbia I lived on a I called it a lollipop growing up but it was a call to sack every cylinder in that word and just like

small country town we grew up tipping cows at high school parties and that was nice it was great

“but it was definitely got very different than what life is now has your experience is made you want”

to be a billionaire I wouldn't say that I necessarily want to be a billionaire I think that that's an extreme amount of wealth awesome if it happens but I think I just want enough money to be able to travel the way that I want to and be able to take care of my family is there a lesson or a money lesson that you've learned working so up close and personal with the ultra wealthy I wouldn't say so much lessons I think a lot of people believe that I have integration into

their financials which is just not the case I definitely don't know what any of them do on that side of things other than the little bits and pieces I hear but what I have gotten it's been really awesome personally is just access to a lot of new things a client connected me to an

amazing firm that's now handling all of my wealth and they've been doing a really really great job and

yeah just being you know getting access to stuff pre-IPO and getting access to new startups and you know Maggie Sellers hot smart rich I did a podcast with her and she's brought me a lot of really cool opportunities key back is my wealth management fund and they've been spectacular but I don't

“pretend to know the first thing about finances I think all of it scares me and is very overwhelming”

and I think you can only be so good at so many things in life so I try and leave it to the professionals and that's definitely something that I've I've learned working with this kind of group is that there's people that are good for everything so find the best people and give them their money and like a soft lesson that you encountered for just seeing how people relate to money or the importance of money that's this half-question I think I think something that I've learned

that I do go back and forth with with this group is that money is not everything it's really really great and it can bring you a lot of happiness but at the end of the day if you don't have good relationships with your people then your relationship with money doesn't really matter you can be rich and depressed but you're still depressed and not saying that any of my clients are a lot

of them have amazing relationships with wealth and with their families especially my current group

of clients but you know over the last year of working with all these different types of people you see a lot of very interesting relationships with money and its priority in people's lives and I think it's made me take a step back and kind of think about all the things that are important to me and make changes yeah money fixes money problems money fixes money problems correct yeah you just got engaged I did congratulations you guys are you doing a destination wedding oh my gosh question of the year

question of the year I have no idea we're on a sprint right now we have like a five-year business plan that we're really really kind of gunning for so our focus and priority is that in our clients right now I think we'll see in like a year I'm thinking to start planning I just really want to enjoy the process and right now I'm enjoying work so much that I just don't have time to plan a wedding so we'll see where we end up we're going back and forth between like maybe Hawaii maybe

Vegas just because it's like our stomping grounds maybe Canada maybe we'll go back home we'll see a lot of options so you're saying you're sprinting on a business plan together you guys work together

the rules for the boundaries around work and we probably should work on that a little bit more and there's not many we both are so attached to this job and everything that we did it brings us so much joy

that when we go down for dinner and we're like let's leave our phones the first thing we do is

mention what's going on what this client wants how we're going to get this done what the new platforms looking like how far along development is there's just like we can't help it it's so funny listening to our dinner conversations because we'll try and deviate max three minutes you got three minutes on something funny a friend said the other day and we're going right back into work but until that

“stop starts making us unhappy then I think it'll become you know when it makes us unhappy it'll”

become a problem but for now we both love talking about it and it fuels our relationships so it's good right now we'll see in five years are you talking about a prena we'll definitely have a prena for sure yeah we I we've really talked about it a little bit we both I think we both agree I'm sorry speak for both of us here but I think we both agree that a prena is super important why do you think that is um it's just it's just life I think that paperwork is very important

I am one of those people that just has seen a million things go wrong a million times I have

divorced parents and God forbid that ever happens to us I think we're going to have a very long successful happy marriage with lots of beautiful little dogs and kids um but you know it's just

“something that you have to write on paper I think it's also important as you just said divine”

to finding roles and relationships when it comes to work I think a prena when you work together specifically is very important so that we understand our roles in the business and what's going to happen long term and you know if there's ever a sale of assets and you know as things continue to grow hopefully one day we'll get there and make a ton of money together but I want to make sure that those pieces are all put in place just in case so that I know what I'm striving

for and same for him yeah and you have a prena regardless it's the states yeah it doesn't need to it doesn't need to be a super negative thing I think people are very weird to talk about it but um this is baby but it's not paper so we end all of our episodes live by asking our guests for a tip that listeners can take straight to the bank so what's one final travel hack that people can use when they're planning a trip at any price point so it's the best whenever

like what's the everyday answer I'm like well if you take this yet instead of someone because potentially save 10% do the BBJ instead of the BBL yeah I mean let's shoulder seasons

“travel on shoulder seasons everybody I think for the most part I grew up with parents that were”

teachers right so we had our summers off which made traveling and not busy times very difficult we had March break or we had summer times everybody's traveling if you're somebody that works in nine to five all year round you have weekends off plan your pto on a time when like Saint Barth isn't going to be insane save the money and go to Saint Barth's and like September or you know go to Borobora on off season just because it's you know you also can

show their off season is usually off season because it's rainy in a lot of those places but you might be able to get a really nice date in October right before it starts raining they'll save you some money so just watch with the counters chat cheaper tea is a great tool nowadays get online figure out when those shoulder seasons are and you'll save some money so decide where you want to go

first I would say say okay to that yeah I would screw the date if you can just find like

your top five spots that you really want to go and I'll also just your priorities to feel like I don't care where we go but I want to beach and I want really good food use those is kind of your starting pillars and your verticals and and move down then figure out shoulder seasons for those types of resorts and then walk in your day and what if I'm like I must work with live what's the minimum like if I call you oh just give me a call we'll talk about it but it is a hundred

camp fries but it's me for that.