Armchair Anonymous: Hotel II

I'm Dan Rather and I'm joined by Jennifer Buckmeer. - Wow. - We have crazy hotel stories today. It feels very appropriate. It's summertime, people are traveling,

“some want to be listening to this on the bed of a hotel.”

- You're on a trip, just check for bed bugs. - I heard that but I'm not gonna do it. - I am.

- I'm never not doing that now.

- I don't think I can see them at this point with my eyesight being what it is. Please enjoy crazy hotel stories. ♪ All times ♪ ♪ Come and go ♪

♪ Good times ♪ ♪ Take 'em slow ♪ ♪ My life ♪ ♪ I had a move ♪ ♪ With a warm day ♪

♪ You gotta know ♪ ♪ I'm gonna keep on shining ♪ - Hello, how are you? - Jessie, where are you? - So I am in Manchester in the UK.

- Oh, home of my girlfriend from high school. - That's right. - Yeah. - How did you end up in Manchester? - My boyfriend is from Manchester.

- Is he a rugby player? - Actually football, well soccer. - Does he have the sexiest legs? - He does. He's very sexy legs, a very sexy accent.

Very typical British.

“- Are you guys super into the world cup right now, then?”

We are, although we're rooting for different teams. - Oh, my gosh. - What else divided? - Who are you rooting for? - I'm rooting for France,

'cause I'm originally from France, and he's actually not rooting for England. He's rooting for Portugal? - Oh, okay. - Okay, does he have a friend on the team or something?

What's that allegiance? - No. His family's from Northern Ireland, so I think he feels more connected to Northern Ireland, so he's now rooting for Portugal

because he doesn't want England to win. - I got it, yeah. - He's a bit of a trader. - An enemy of my enemy is a friend of mine. - Yes, right.

- Okay, so you have a hotel story. - I do, so just to set the scene, this was 2014. So I just graduated high school, and I was almost 18, and I'd worked at this hotel through high school,

but because I graduated and I wanted to go traveling, I decided to just work there full time for a year so that I could save money. - Was this in Toronto? Where was this at, Montreal?

- This was in the South of France, so this was right next to my hometown. I don't sound French, but I am. - But didn't you say Canada as well? - They met in Canada.

- And met in Canada, you're straight French. - I'm straight French. - This is so confusing. You don't have a Iota of an accent. - Wow.

- Am I being catfish right now, Jessie? (laughing) - You know what, you're not the first person to tell me that. I've had to show my passport to people and my birth certificate to prove

that I actually am from France, but I traveled a lot in my childhood.

I never developed an accent.

- Wow, that's cool. - Okay, so you're working at a hotel in the South of France, is it a fancy hotel? - No, it's very mom and pop 20 rooms. Five floors, like a very, very chill, right by the beach.

Still to this day, best job I've ever had. I had a great schedule. I just would work the breakfast shift and that my coworker would relieve me or finish the breakfast shift around 10 when she got in

and then I would go up into the rooms, clean the rooms, do the turnovers, and I would be done by like two or three, so then I would just go straight to the beach. - Oh, love weight.

- I lived in the hotel, so it was also a really nice way to have independence. I didn't have to be at home. - Yeah, yeah. - That's great.

- This was a few months into December season and this couple in their 60s. I never saw people check in, 'cause I was already gone at that point,

so I would always meet guests around the breakfast time.

That would be like my first impression of them, and then my second impression of them would be when I went and to clean their rooms, 'cause you can tell a lot by people by the way, they keep their hotel rooms.

- Well, I think we could do two hours on this, - Yeah, I want to know what you're all, yeah. - I want to know what you would think of our respective rooms. - I think I do pretty good. - I don't let anyone clean my room.

Let's start there.

“You must like that kind of guests, right?”

- You know what? I like it until when they check out and they complain that nobody cleaned their room. - Oh, no, no, no, no, that's bad. - That's ridiculous.

- That wouldn't be you. - Right, I hang the sign on my door the second I get there, do not disturb. And if I'm there for a week, it never comes off. - That's great.

And so this couple, nothing out of the ordinary, very sweet, weirdly clean. Even when I walked into the room, everything was kind of off the bed, so I could make it, everything was neat and tidy.

And they were staying for a whole week, which was quite rare to have such long stays. It's a small town, there's not that much to do. You can basically get it done within like three, four days max.

And so about two, three days into their week long stay. The woman comes down screaming bloody murder. It's about 9 a.m. She's running down the stairs and starts yelling that there's a rat in her room

and that there's drop things everywhere. - Oh boy. - And it's disgusting and she doesn't know what to do and she's just complaining, but not truly, there's rat in your room for us.

- Yeah, yeah.

And we've never had a rat issue.

We're by the sea. So we've had a lot of ant problems.

“We've had sea goals going into the rooms”

'cause when the windows wide open and people leave their food, the sea goals kind of smell it from the beach. And then they go into the room. So we've had those issues before,

but she's on the fifth floor. We've never had rats. It feels a little off, but we kind of just put the benefit of the doubt. We're like, okay, well, we have to go and check this out.

- Is she English or French or neither? - She's French. She's from Paris, which won't mean much to a lot of people, but being from the South of France, we don't like French. (laughing)

- Oh, and she's still telling me why. - Kind of a thing, like between the North and the South, we don't really like each other. And so I remember telling my coworker, I was like, oh, she's from Paris, no wonder,

she found her rat, it's probably just like a really big, a dog or something. - It's like snorty. Like, versions are updee. A little bit.

- This comforts me a bit because I find that the Parisians hate my guts when I'm there and it's just nice to know that y'all are hating each other too. - They hate everybody's guts. - Okay, 'cause I don't think you're in person.

- Parisians don't think of France as a country. They think it's Paris and then the rest is just like, wilderness. - Yeah, okay. - So we're kind of not really taking it seriously,

but my coworker's terrified of rats, 'cause like, I don't wanna go, I don't wanna go. Me, on the other hand, I love to prove people wrong, especially guests. So I go up and I open the room.

And the first thing I noticed is I thought I went into the wrong room

because I opened up the door and this couple that had been super neat and tidy, the room looks ransacked. Like, completely turned over. There's chips on the floor.

There's chips on the floor for the rats. He and a butter on the wall. It just looks completely ransacked. - I wanna be relapsed. It sounds like they check in sober and then they had a big relapse.

- I got weird, okay.

“So I'm just walking in and I think, okay,”

well, this is a little strange, but we'll take a look and I'm looking over fully expecting to see nothing. And then I see little red droplings. - Oh. - I'm thinking, well, this is strange, but okay.

And I continue to look and I hear a squeak. And I'm looking over, I head into the bathroom and lo and behold, there's a rat curled up under the sink in the bathroom. - Ew.

- Just sleeping in there. - Did he look cute? - I was expecting a big, like, sewer rat or maybe even, like, a field rat, something really gross. He was pretty small, probably the size of my hand.

And he was black and white and just looked terrified. And the first thing I thought was, I wonder if my mom would let me bring him home as a cat. - He looked adorable. - I felt bad for him.

I was like, I can't believe you're stuck in this room that awful lady screaming. And so as I'm just kind of thinking in this out loud, try and figure out how I'm gonna grab him. Something clicked and I start scanning the room

and I'm looking around and I see a waste bin. And so I go in and I start rifling through it and I see a receipt and I look at the receipt and I'm reading it and I had to read it twice because I was just so shocked.

And right there, there was a purchase for Pat Rat bought the day before. - Oh my gosh, now you've stumbled into a case. You're even investigating. - That's a domestic rat mouse.

- Oh, yeah. So this poor guy thought he's gonna be a Pat and then he just gets turned loose in a room full of cheese and peanut butter. - Oh no, that sounds fun.

- It sounded like eating. - It was just kind of shocking and I didn't really know what to do with it. I grabbed the receipt. When I put the rat in this little box,

we had brought up this like shoe box with holes in it. So I managed to kind of wrangle him in. He didn't really move, which is another thing. I'm like, you're used to being handled. Clearly, go downstairs.

Check the four digits of the credit card on the receipt against the credit card. - You're not on a file for that. - You're in a special way. - I was on it.

- I love it. - It's your Veronica Mars. They both match and we walk up to this lady and we're just like, so you don't have a rat in your room. You bought a rat and you set it loose in the room,

spreading food around so that he would poop and that there would be droplets everywhere. She's kind of going against it, which was weird. She was saying, I don't know how that got here.

I've never seen this receipt.

There was also a full pet store bag. We lived there, came to find out. It had like the logo and everything. - They bought merch. (laughing)

- If you're wearing this sweatshirt from the bed box. - It was just a really cute sweatshirt. We didn't really know what to do. And we said, well, obviously you're not getting a refund

'cause she'd been asking, while I was upstairs, Cheat was trying to get a refund and we were trying to see if we could process anything. And then the second I showed up with the receipt, my boss, being a lovely lady that she is just said,

you're done pack your stuff, please leave. You're not getting a refund. And we also asked her if they wanted to keep the rat

“because they bought it for about eight euros, I think.”

Like nine bucks.

later that day.

“And then we have to go around and call all the other hotels”

and kind of warn them that they were doing this weird little scam.

It's a small hotel. You just don't want that happening in a small town. Maybe if it was a bigger hotel, they have more money to lose, but where to mouth is so important in that industry

at that level of like small small mom and pop hotels that it was just ruined us. - Well, I wanna interview them. I wanna know how many trips they've taken for nine dollars.

I bet a ton. - See, they look normal. They looked honestly fine. I spoke to them at breakfast. They were excited to be in town

and they definitely felt Parisian. - I don't think they were Parisian. I think that was part of their scam. - Let's see that their Parisian. - Yeah.

- 'Cause they know. - Yeah, they know that feels up at ease and no one would expect them to be scammers. - To be trafficking in rats. - Wow.

- They grow rats. - That's why.

- Wow, what a unique couple.

I'm kind of proud of them. - I'm glad you busted them, but also look at them out. They're just trying to figure out how to vacation for eight dollars. - It's really good hustle.

- 'Cause most people aren't gonna dig through the trash.

“- If that were here, I think they'd be like,”

that's privacy to do the hotel. We're going through the trash and get even more money. - Yeah, no, thankfully they left without an actual fight. They just kind of deny it. - Do you ever go back and stay at that little hotel?

- I haven't been back in a while. I actually haven't been back to France in years, unfortunately. I love it. We're going back this summer so that my partner can meet my family.

- I love way. - I haven't really stayed there. It changed my old bosses and there anymore. It's a nice phase and I have an idea of what it was and I just don't wanna ruin it with what it potentially is now.

- Right, right, right. - Well, Jesse, what a fun caper. - Yeah.

- This was a mouse caper.

- Thanks so much for having me. - Well, I have a beautiful summer and I hope your team wins and your partner is sad. That's what I hope. - Yeah, yeah, yeah.

- All right, well, lovely meeting you, Jesse. - Lovely meeting you, guys. - Bye, bye. - Hi, you look a little bit like Elizabeth. - Monica's friend.

- Elizabeth Lane. - Yeah, we're good. - Thank you. I'll take that as a compliment. - It is a compliment.

Where are you, Kate? - I am in Minnesota. - That's the place to be this time of year, but only this time of year. - I don't know.

I really like the winter, I like winter sports. I like being in the cold. I was born in the winter, so I am all for the winter in Minnesota. - When you're watching Game of Thrones and they say, "Winter's coming you go."

- Yes. - Do you go? (laughs) - Can't wait. - No, maybe not that much in the winter,

but it's definitely a good time of year. You just gotta get used to it, gotta dress right. - And are you by many apples? - I'm about an hour in northwest of Minneapolis, so I'm closer to the same cloud area.

- Do you do any snowmobile in the winter? - I don't. My in-laws are really into it. They take big trips and do it a lot, but I am scared of fast.

I'm not like you, DAX, I am very cautious. When it comes to motorized vehicles and motorcycles and stuff like that. - We need all of us. (laughs)

- Yes, yes. - You have a hotel story? - I do, yes. So in 2021, my husband and I went to a wedding, it actually takes place in Milwaukee, Wisconsin

is where the wedding was. And the reception was in this hotel. So we were staying at the hotel where the reception was. And it's about 930 to 10 o'clock.

I'm a huge grandma when it comes to going out. So I was like, it's time for me to go to bed. I will see you guys tomorrow. I say goodnight to everybody. Probably 20 or 30 minutes.

I've changed into my pajamas. I'm laying in bed. My husband calls me from the wedding and says, "Hey, make sure the door is locked and lock the deadbolt." And I'm immediately like,

"What?" And he goes, "Just do it, just to make me feel better." Somebody just came through the wedding. He seemed like he might have been on drugs with saying, weird stuff, like, they're after me, things like that.

Oh, no. And so I'm like, okay, freaking out. And hindsight, my husband probably should have just

“come up with me, but I think he had been drinking.”

He didn't want to seem like he was being too anxious or anything like that. So I, being the true crime fan that I am, decided not only am I locking the door. I'm changing out of my pajamas and to my regular clothes.

I'm going to put the ironing board in front of my door. And then I'm going to grab my big hair spray bottle. And I'm going to use that as mace because I've determined in my head, this cycle path has come and straight to me in my room

out of all the hundreds of rooms in this hotel. Yeah, I was going to add, there's a few rewrite side put on your husband. One is, I don't really need to make that call. You got a couple hundred rooms.

The odds of this-- What if you're lacking your room? Secondly, the lock is sufficient that's already there. If this person's going to try to kick the door, then the dead bull at that point is a little moot,

I don't know if I would've riled up. I would've won the ride. It has been to just be like, hey, I would want that little heads up. Don't answer the door for a stranger. Right.

Like there's a little weirdo around, just be alert. I'll be farting down here. I'm thinking active shooter deadbolt the door, height under the bed.

Always deadbolt.

“They would have to come back to the room.”

So I wasn't going to deadbolt it yet. But so then probably 20, 30 minutes after he calls me, I hear, pop, pop, pop, pop, pop, pop. And I am pretty confident at that point that there was shooting happening. Yeah, whoa.

So I call my husband back. By the time I get my husband on the phone, the fire alarms are now going off. My husband picks up and I hear him talking. Everybody get out, everybody get out.

And I'm like, yeah, I need to leave you goes. No, no, okay, you shelter in place. And I'm like, what is happening? Why is the wedding party being evacuated? But I'm sheltering in place.

(upbeat music) I am very anxious. I'm freaking out. What is going on? These alarms are going off.

So they're clearing out the wedding. All the other hotel guests are being sheltered in place. Finally, after I don't know how much time has passed, but the fire alarm stopped going off. And now I hear the police going door to door

for all the hotel rooms. Stocking on the door saying, please, please open up. And I'm assuming at this point, they're looking for the shooter. They don't know where he is.

So finally, they get to my door.

“Please, please open up, I open up the door.”

And when I open the door, I realize now, I've been anxiously peeing this whole time. Like going to the bathroom. But I also haven't been flushing because I'm like, the shooter's going to hear me flushing.

It's going to come to me. I'm not even in your pants. Oh, I just realized I'm talking in this office. So I was six times in my pants. I did think that.

It's in the toilet. But so now all I can think about is, they're going to think I'm a freak who doesn't have to refresh the toilet. Because it's just filled with pee and toilet paper.

Like, I'm no longer anxious about this active shooter. I'm just anxious that these police officers who I don't know

and we'll never see again are going to think about you.

- I don't want you. - Right, for going, P.P. - Yes. - I'm assuming these pee anxious about this world. - Then they obviously clear my room. They leave after which they come back

and they escort me down to the wedding party. My husband had finally asked them to come get me so that I could be with him and our friends. And him and all of our friends had to be questioned by the police because they saw that guy run through the wedding.

I guess there was more of things that they could have been witnesses to.

“So they ended up being not held by the police,”

but asked to wait by the police until like two or three in the morning is finally when they were like, okay, we can be done like gone, get out of here. By that point, none of us were going to stay in the hotel.

We were all ready to high tail it out of there. So we pretty much packed our bags and we drove all the way home to Minneapolis. - Oh wow. - The next day we found out from the news

what had really happened was the police were called for a shots fired in the hotel, which we didn't hear the original shots fired, but when they were going door to door for welfare checks on the hotel guest, they were met with gunfire

from a separate person like not even who they were called for. - Oh my goodness. - So the police ended up getting shot at and three police officers were injured from this. - Oh my God.

- No way. - So it turned out to be like this way bigger deal than what they were originally even called for. - So that guy had nothing to do with it. - He's the red herring.

- It was totally random. Like just happened to stumble upon this other crazy person. - God, you just got a wonder if the police ever randomly went to a hotel knocked on every single door. If that's a waiting at every hotel,

I mean, that's just so crazy. - It was intense. We were only a floor above the shooting. I just feel so heavily for the people like on the same floor.

There was like a mom and a child right next to it. So much closer and so much more affected than I was, but it wasn't saying and for a long time,

we were like, we're never going back to Milwaukee

as if it could happen anywhere. - Yeah. - Scary. - Boy, yeah, we're so different. One time Bree and I were at this terrible hotel

on the side of the eye five and stocked in. Clearly the guy next door is dealing drugs. There's people in and out. And sure enough, there's a gun shot in the middle of the night. We just stayed.

- Yeah. If we weren't in a group of people, we would have stayed. But because there are so many of us, we were like, whatever, we can all just make a thing of it. - And are they still married?

They're still married. I have only ever met them at their wedding because they're my husband's college friends and they live far away from us. - Okay.

- But to my Facebook knowledge, they are still happily married. And besides that happening, it was a really beautiful wedding and very fun until the very end.

- And very memorable for everyone. - That sucks on your wedding. I hope they take it as like, brain on your wedding means to get back. - Yeah, exactly.

- You're like, "Rain to bowl us." - Well, Kate, it's so nice to meet you. We're sort of lighted to have someone as nice as you do listening in here. - Yeah, thank you so much, guys.

- All right, have a great summer. Winter will be here soon. Don't get impatient. - That's true. - Perfect.

Thank you so much. - Bye. - Hello. - Hi, can you hear me? - Beautifully.

Is your name savvy? - It is.

- Oh my God, I've never met a savvy.

I'm sure you hear that off in. - All the time, I usually on the phone get Abby, Gabby, or once Debbie. - And do you just go with it like I do?

Until later, when 'cause I own my own company

“and they're like, "Well, we talked to an Abby”

"and I'm like, I promise you didn't." (laughing) - And how did your parents come up with savvy? - Savannah. - Oh, yeah.

- And how are you from Georgia? - I am. - Maybe you and Monica were on the same Savannah streets as kids. - We probably crossed past part of the story goes into that a little bit.

- Oh, oh my God, this is so nice. - Oh my God, this is so nice. - Let's hear. - Savvy, let's go. - Okay, it's gonna start in 2022.

Off the tail end of COVID and I had completely switched careers and gone into hotels.

Now I've always been part of customer service.

So I was like, "I'm gonna like this." And I got a job for a pretty well-known hotel chain in Athens, Georgia. Oh, and if you know where the classic center is, it was right across the street.

- Okay, got it. I started in hotels, I loved it. I worked every position and by the tail end, I was head of housekeeping, which I didn't want to do, but if you want to move up in hotels,

“get to learn every position, end it up loving it.”

It was one of my favorite positions. - Tell me why, really quick. What was the Benny's of housekeeping? - It was the staff. I loved my staff and it was hard dirty work

and at the end of each day you high five and felt good about the work you did. - Great. - So I'm in this hotel and I'm not loving it and I'm wanting a change in my best friend

who lived in Colorado. We've been friends from over 15 years now. She was like, "You need a change in your life. "Come out here, I have some ideas I want to run by you." I was like, "Okay, so me and my boyfriend went to visit."

She's like, "I want to buy a business with you." And I'm like, "Okay, I need to move the Colorado." So that was in January and I decided to move the Colorado in May. So during this time, I was like,

"Well, I'm a business, I've never done that before.

"It's gonna take some time, I think. "I need a job in between that." I got a job offer from a, and I can't say it, but I pretty well known, haunted hotel in Colorado. - Ooh.

- Okay, great. A lot of clues there.

“- Very famous, very haunted, I was very excited.”

- Oh, yeah. - And getting the job wasn't easy. They paid me a lot of money. I think I may have sold my soul for it for this year that I worked here

because we get out there and I kind of knew from my first day within 30 minutes, I may have made a mistake. - Oh wow. - 30, that best of course. - The first 30 minutes, I meet my boss.

The position I had was a front desk manager. She said, "Well, we're really in our busy season right now "and you're gonna be working a lot of 12 hour days, "probably six to seven days a week. "We'll give you a day off here, there."

And I kind of stated, "Well, that was not in my contract. "I'm a 40 hour work week." Obviously, I know I'll work a little bit, but I'm salary, that doesn't come with over time. We had 400 people coming in and out every day.

Our check-in time, even thinking about it and now my stomach hurts a little bit. - Four times a week. - Four times a week.

- Four o'clock, always with doomsday

'cause that's check-in time and if that room's not ready, you're gonna be yelled out. - It sounds like the type of hotel people are only staying for a night or two, not like a week. - Oh my God, a four to stay one night?

- Oh, okay, okay. - Turnovers high, the complaints are high because it's definitely a destination. So, this was a very hard job just setting the stage. Every day there was a fired up it out.

There was a ghost to be seen, a customer complaint. - I've been working there for about six months. I got my feet under me and there used to be two office managers. So me and another person

and we would kind of divvy up stuff. I mainly worked mornings until around 536. They would come in around four. We'd overlap, go over the day. They'd finish out the day.

Starts over the next day and you would just keep rotating like that. When I was gone, there was always someone supposed to be on shift covering. At this time, they had fired the other front desk manager.

So I was kind of taking on everything and with that paycheck, you're kind of expected to be on call 24/7. Things happen and I was also required to live within 10 miles.

- Oh wow. - Because things happen. And so it was a day off. I have my phone on, but I'm at home. I'm relaxing.

And I may have been partaking in things, color audience, partations. - Sure, sure, some Metables. - I'm feeling good. I'm cleaning my house and I get a phone call.

And it's my supervisor. So not the manager, just my guy who's on. And it's around 5 o'clock. So people are checking in and I'm like, hey, what's up?

And he's like, how's keeping just came? They're about to leave for the day. There is a room we can't get into. And I was like, okay, let's go through the process. When were they due to check out?

They were due to check out this morning. Okay, did we knock on the door? Yes, we knocked on the door. Okay, do we call the cell phone number of the room who the person who signed in?

You have to have a cell phone number to check in.

Do we call the room? We called no answer. So I'm going through those processes.

“And I said, well, you need to go to maintenance.”

In hotels, even though you lock your door, we can get into your hotel room if we need to. We were very limited of who had those master keys. And so I go, go to maintenance, have them make you a master key. And the way my supervisor's talking,

he's like, he come in and I'm like, oh, yes, oh. So I asked my husband to drive me in or my boyfriend at the time. But I was like, can you drive me into work? It's five minutes down the road. And he's like, yeah, of course.

And I was like, and will you wait here while I go in? And so I get there and I'm on the phone with my supervisor. And he's like, well, we got the door open. They're dead. Okay.

In all of your hoteling, was that the first corpse of your prayer?

No, right? Okay. Let's just say my grandparents own, I don't know what it was. The 36-room motel on the border of Indiana. My grandma found dead bodies like once every six months, I think.

Because people go to hotels to kill themselves. 100%. Yeah, wow, okay. So what was it your first rodeo? Wasn't my first rodeo, but first rodeo in a very stressful environment

with people who weren't prepared for this. So I go up to the room in the old school chain. It's one of those. So we can get the door open. And I'm trying to move my hand.

Oh, I can't get it. So we go get the tool, we get it open. And it is what we all think it is.

“This kid, I will say, checked in the night before.”

One of my very close friends had checked him in. So they had to do a police report. But here starts the process of hotel work. When you're in a hotel of this capacity, and you have people who have reserved their rooms a year

in advance, they've paid a lot of money.

This is a one time experience for them.

You don't want them to know what's going on. This hotel is also very, very, very old. And we have one elevator. This happened to be on the fourth floor. The fourth floor is my most popular floor

because it has all the haunted rooms. Oh, okay. And now another. Yeah, no, new one. I've oversold this hotel by three rooms.

So I need this room. Now I have probably four people who aren't going to stay in set hotel that they wanted to stay in. And so I'm thinking of how I'm going to do this. And I obviously have to call the police.

I have to call HR. So my HR person is coming in as well. And they're talking to me. I just got on scene. This is what's happening.

My housekeeping staff was not okay that day. I sent them all home. And I tried to just get everyone as far away. I have to shut this floor down in a sense. And it's got over 40 rooms on it.

And I'm trying to talk to the police about, you don't want people knowing what's going on behind the scenes. Just go get free drinks. Here's some coupons.

Go away, please. That's how all hotels are. You have fires in the background, but nothing. Everything's fine, guys. Just keep going.

So I don't want them to put up the crime scene tape, but they will. The police of this city were so wonderful. They took care of everything. It was very stressful.

I don't know how they did it. I think they went down the back stairs. I have to do a police report with the HR person who's also like, are you okay? Are you okay?

Yes, I'm fine. I'm just really anepriated right now. (laughing) And do not expect this on my day off. My staff at the front desk is not doing well either.

So I have to kind of handle things with them. And I don't mean this in a joke. Do you need therapy? Do you need to talk to someone? I can have someone come out.

They were awesome though. It was just very traumatic. I go through the records of the night before. These walls are thin. You can hear people throughout the walls.

It's such an old hotel. No one heard anything. It was a gunshot. Oh really? Did he have like a silencer on the gun or something? That's crazy.

He did it. The rooms next door were full of people. The other thing is now you have cleanup. So the next day I come in after everything with the police and I'm talking to HR and they're like,

well, can we do it? And I was like, I'm not doing it. No. I was like, you can either pay for therapy for your whole housekeeping staff

or you can pay a company. I promise you're going to want to pay a company. Yeah, yeah, yeah. Exactly. They're not like bio hazard stuff.

I mean, there's a lot of people here. This hotel may not have followed a lot of rules. That's not true. We get a company out. They take care of everything, which is nice.

“So when you're in a hotel, you have to have a room inspection”

before the room goes out.

Theoretically, you should never have a complaint about a room

because it's been cleaned and it's been inspected. Thanks happen. But I was going to do my inspection. I was feeling weird about going in the room. I had seen everything that happened.

The kid was very young. It messed with me for a couple weeks after this. I go in there and I'm like, all right. So it can good. Oh, my God.

They did not get the ceiling. No, oh, boy. Can you imagine if I checked someone into that room? They did the horror hotel. Exactly.

They would think you were doing it as a show. Yeah, I think it was a stick. Oh, look, catch up on those ceiling. I promise you, I would have went with it. Yeah, exactly.

It was awful.

And I was like, I have a problem.

And they're like, what? And I explain it. We'll be right there. They painted the ceiling for me, right then and there. I sold that room.

That room sold for the night. People had no idea. 24 hours earlier. They're bad. They were lying.

It's. Isn't that wild? I hate there. I wonder if I've ever been in a room like within 24 hours. Yeah, of course.

We all wonder that now. Working in hotels ruined me because in the hotel, I stay in. I check for bed bugs. Oh, no.

“You should check your corners of your mattresses.”

And I always just kind of do a glance over what we're working with here.

But it's very sad. This was a very awful story. I ended up finding the kid on Facebook because he was missing for a while. We kind of helped the police find who he was through some Facebook pose because a lot goes into this.

It's not just, oh, it happened. And I think maybe people think this when they stay in a hotel. I'm never going to see these people again. So I don't care what I do this room. Right.

And so I'm happy his family didn't have to find them. It's selfish, but I understand it's like they don't want to ruin their house. They don't want to burden the people in their lives with cleaning up the way you guys had to. I mean, I think they think they're doing everyone a favor.

But I think it's also, you know, like when dogs go to die and they go away, they go into like the forest and they just want to be not in their environment in a way. It's kind of like that to I'm sure the peace I got from this because I still had to work there for quite some time after this. But where they had positioned themselves, they were looking right out the window and it

was such a beautiful view.

And I only hope that in that moment that maybe they had a sense of peace that they had been just looking for.

“And we kind of, I don't say joke because it's nothing to joke about.”

But we said maybe they get to be part of the other ghost at this hotel exactly. Exactly. Yeah, yeah, yeah, yeah. Did you see any ghost? Oh, all the time.

Oh, all the time. Multiple times where I would work a night ship there because someone called out and you have to do hotel walks. So you're walking through the hotel, you're just checking, making sure no one's being too rowdy, making sure nothing's out of the ordinary.

And they're these long hallway, so I'd be walking and then all of a sudden, I hear a whisper. Just a whisper behind me and you turn around, there's no one there. Multiple times if I was cleaning a room because I would jump in and help housekeeping, doors would slam. The doors would get stuck and you're like, please don't do this to me, please.

Please. And it would open. But there were constantly people coming and showing us photos. We took this photo in our room last night. Do you see the shadow?

Yes, we see it. You can submit that and we'll put that on our website. Oh, wow. This is like a little subculture. It is.

I've only cousin stayed there.

“My cousin, you know, is obsessed with ghosts and he's like a ghost tourist.”

Oh, wow. Yeah, he takes vacations to all these haunted places. A lot of famous people, too. I'm going to guess Nick Cage has stayed at that hotel. Seems like a ghost hunter.

I can see that. I can totally. Well, savvy, currently, you're in hospitality, but not a hotel. I ended up buying my business. Okay, good.

Yeah, it's going well. It's stressful. But I work with my best friend. My then boyfriend now has been we got married in February. He gave up real estate to come work for me because I needed help.

And so it's kind of like my whole family now and it's a wild dream and I tell myself every day you can't fail if you don't give up. You want to shout it out? Yeah, what's the business? I'll say it's a sign company.

So we're a women-owned sign company. Oh, okay. We do everything from vehicle wraps to billboards to huge monument signs. It's a very meld dominated industry. So there's only a few of these women-owned ones.

Love it. Yeah, imprinting in general is very male. We actually just had a job come in that my employee was like, "Come look at this." And I was like, "Is that a, oh, this is very erotic?" Oh, yeah.

Sure, you get a lot of fun. Request. Will you print this? Absolutely. Love, too.

[laughs] We'll save you. It's a delight meeting you. Yeah, it's a nice meeting you. It was so nice meeting you guys. Alright, we'll take care of the great summer.

Thank you. Bye-bye. [music playing] Hi, Lori. Where are you? Hi, I'm at work in Southern Orange County.

This is an inviting space. What do you think I am? I think you're a therapist. That's a great pick, but I'm thinking medical. Monica nailed it.

Yes, I'm a therapist. Oh, what? Oh, wow. But I'm sitting on the couch, not in my chair because I'm at work. And it clients before and I have clients after we don't have closets.

I've said on many couches like that.

Do people ever fall asleep on the couch? Yes. So I'm an anxiety and OCD specialist. My boss actually worked with Allegra and Kimberly for me. Oh, wow.

What they do is what I do all day. And so I do a lot of meditation and mindfulness stuff. And yeah, they fall asleep sometimes. I got to imagine you're in a tricky situation. Once they start snoring great, we know for sure what's happening.

“But there's a confusing zone where it's like, oh, shit, are they out?”

Thousands percent. And why do a lot of virtual therapy, too? And then it's really awkward. And usually you're doing OK. And wiggle your toes and fingers and start

to blink your eyes open. And then I'll wait a minute. And I'll repeat it again. And I'll do it. [LAUGHTER]

And sometimes I just call it out.

I'm like, you told me, falsely, you didn't hear that shit. I also just want to thank you guys as a therapist. Your guys is vulnerability and humility and ability to really correct things and update yourself and keep learnings.

It's so cool. And I talk about your guys' content with clients all the time. In fact, was it Cohen, this gets so effective? I just shared that podcast two hours ago with a client. That makes us really happy because we play it a little fast.

And we get into some depths that maybe sometimes I worry like, God, I wonder how the psychology community feels about wandering into this. So I'm relieved to hear that feedback.

“We're going to say the only problems when I'm diagnosing people.”

Well, no, I mean, the expert is the expert. I don't ever feel guilty about that. Yeah, like whatever you say, or I say, should be taken with a massive grain of salt. But the expert, sure.

If you're a listener, you know you guys aren't claiming to be experts about it. One time I did say, what do I say? We had a funny moment where I said, in something we say. It wasn't in anthropology because that was a bit of a logic.

But I said, like, you know, in psychology, we say, I see something like that to be funny.

One time, I'm like, is like, hold on a second.

There's no we. OK, so you have a crazy hotel story. I do. Yeah, and I originally submitted this for a different prompt, but I won't tell you what that prompt isn't till the end.

So this takes place in 2010, in San Diego, in the gas lamp district to the exact. For people of a man, beautiful historic. Looks like Charleston, South Carolina. Super cute, very busy.

Me and my five girlfriends were down in San Diego for the weekend for a girlfriend,

“Breeze, parents fostered a young gentleman.”

And he was graduating from the Pendleton Marine Corps Boot Camp. So we were there for that weekend and celebrating him. And it was really cool. It was the five of us and Breeze parents. So we were spending the night in the gas lamp district

in a hotel that is very reputable. I won't share their name, but everyone knows it. It's a 10 story building right in the heart. It was about five o'clock. We finished up everything at the Marine Corps base

and Breeze parents were like, OK, go upstairs, change, do whatever you need to do. We're going to go to dinner in 2030 minutes. So we all go upstairs to the eighth floor. The five of us girls go in our bedroom.

Breeze parents go down the hall to their bedroom. And as 22 year olds do, we turn on music and we're chatting and dancing shooting the shit. For context, the hotel room is a U shape. And so like if you start at the top of the side of the U,

it's the door and a kitchenette with a little table. And then windows, two queen beds, and then the bathroom on the other side of the U. So if you're in the bathroom or on the beds, you can't see the front door area.

I'm sitting in the bathroom, being my other girlfriend is and they're doing her makeup as a girls do. Another girl is right outside the bathroom, one's on the bed, and then my girlfriend Ali is in the kitchen at area.

Ali hears a pounding on the door. And it had been about maybe 15 minutes since Breeze parents left us. And so thinking confidently, it must be Breeze parents coming to say, hey, times up, let's go.

She just confidently stands up, opens the door. Nice and wide. Wow. Who's standing there, but a 40 something year old man with really sketchy tattoos on his face and neck. He's very clearly drugged out on something.

He's got to Ellie Dodgers tattoo on his neck that was man. Probably done five bars. And he's wearing a floor length black trench coat. Yeah, yeah, I'm pink. So this is all what I'm hearing from Ali afterwards.

But he says to her, I'm an undercover cop. And I've been shot. And I really need your help. So Ali realizes immediately if I'm going to back up and get out here and so she applied Kate some, right?

And she says, no big deal. I'll totally help you. Let me get my phone. And she kind of goes to back up and close the door. And when she does that, he pushes it in.

Grabbed her, comes in the room, closes the top lock. And they start wrestling. Oh, my God. He starts sexual assaulting her, like me down her pants and ripping out her jeans.

So I hear, pound at the door, loud scuffle, screams arguing.

and is screaming like I've never seen her scream before.

Ali's being attacked. There's a man in our room. Oh, wow.

“And the Monica of the group, we've had more than one instance”

where I've had to call 911. And I had my phone with me. And so I immediately call 911. I jumped in the shower, which was right next to the bathroom and start pounding on the wall because I knew it shared a wall

with another hotel room. So I was like, I'm going to beat the shit out of this wall, hoping that someone can hear us screaming bloody murder while I'm calling 911. And this all feels like it was 15 minutes,

but it was seconds probably. Probably it's in our room for two minutes max. But Mara then realizes I'm going to get my phone and call breeze parents who are down the hall. She opens the bathroom door.

Goes to grab her phone from the nightstand. And now we can see them. They're wrestling on the bed. He's trying to pin Halley down on the bed. Oh my god.

And he knows there's other people in there. He's still. Did he know there were other people? We don't know. So we don't think so.

But there was three of us in the bathroom. He didn't see us until that moment.

“And so Mara goes to reach for her phone.”

And I'll never forget it.

He stops dead in his tracks. Stairs Mara right in the eyes. And doesn't let go of Halley, but he stops. And he says, if you grab your fucking phone, I'm going to kill your fucking friend.

And I can hear the dispatch saying, listen to him. Don't move. Because he's got a touch coat on. We have no idea, he's not in his right mind. So we don't know what to do.

So she just says, listen to what we do. We stand there with freeze. But Halley has been wrestling with him for a minute now. So she's like, fuck this, you guys. Like, let's get out of here.

And she screams to breathe. Run, run, breathe. So breathe literally jumps over them. Run, skits out. And she turns right and spreads down towards her parents

for room. He follows, breathe. He goes right, falls, as luck would have it. And then he goes left and goes to the stairwell. So about five minutes later, police showed up

and, of course, they take all of our statements and swabs off of Halley. They take all of Halley's clothes and stuff. And maybe 20 minutes into them getting our statements and stuff, the police get a call saying, we have him.

We think we have him downstairs. We need Halley to come down and I can't. And it was him, he left our hotel room. Again, eighth floor, there was a Fleming State House that was basically attached to the hotel.

And he went into the State House, went into the woman's restroom, hit in a stall, and then another young woman came in to use the bathroom. And he's actually assaulted her as well. Oh my god, he's like an old rampage.

And luckily, the bathroom must have been next to the kitchen staff for something because they were able to help her out and tackle him until the police came. So that is where he got arrested. But a couple more little fun details to add.

We found out later that night that he actually was on the ninth floor before coming down to our floor. And he tried to get into another room that had two or three women in it as well. I don't know how or what they did.

But they were able to keep them out of the room. And so he then came down to us. Oh my god, he was in no hurry or fear. I know. Yeah, you would think if you were thwarted

once you would get scared and run out of the hotel, not go down to the eighth floor. Wow. We're going to know a key, saw a set of any point or just got lucky or hurt us because our hotel room

wasn't right next to the elevator or anything. Even more interesting little cherry on top is he had been enrolled five days before his incidents with us. So come to find out he had a litany of charges

of burglary robbery, drug charges, assault charges, stemming in Santa Barbara from the '90s. Maybe because cross paths. Yeah, truly I'm afraid I might know this person. You might.

And so because of that, he ended up pleading guilty. He had a bunch of charges. And he is serving 55 years to life. Probably believe it. Whoa.

Oh, my god. Do I have here that we haven't looked at yet? Yeah, you have a photo of him. Oh, I can't wait to see, maybe I'll know him. They're like, oh, it's Steve.

Oh, he looks like I was expecting him to look. Yeah. That's terrifying.

“I think you're friends fought so hard and valiantly.”

She's a gangster. No one was seriously hurt, but obviously there was some emotional trauma. And some trauma responses that come for a while. But we're all still best friends.

And oh, I wrote in for cautionary tale,

always looked at the people.

And a big time. If we looked at the people, this would have never happened. So I'm constantly telling, especially young women, but telling anyone, like, look through the fucking people,

no matter what scary. Oh, I saw her ever. Did she shake it off or is she had, like, kind of residual? She's probably had less residual stuff than the rest of us.

We have all had to stay in the gas lamp since then.

“And I've definitely had my fair share of panic attacks”

related to it. It is wild the maze of the traumatized mind because it's like so often that painful thing or hard thing to get over isn't the rest solely on the bed. It's like the guilt of I didn't look through a people.

The guilt of I didn't run and jump on his back. It's like all this guilt we put on ourselves after the fact, which is so sad because we didn't do it. I know. We just made less great decisions in a very heightened situation.

And then we judge ourselves as if that was our game plan.

We thought of all of us learned what we do when fight of fight happens and got to prepare. Like I know I will call 911.

“I know I'm probably not going to fight usually.”

Like that isn't my instinct. My instinct is to fix somehow. But it's helpful because people are like, well, I know I'm going to fight. I thought I would have to.

Yeah, Mike Tyson's famous quote. Everyone's got a game plan until they get punched in the nose. Exactly. Yeah.

Well, Lauren is a lovely menu.

So nice to meet you. Thanks for that story. I think you have lucky clients. I appreciate that. Thank you so much.

Guys, look at that people.

“I think you just helped a lot of listeners.”

That's my home. Check your water bottle for rats and check the people's. Oh, checking. There's a lot. Yeah, life is about checking.

You guys, this is not going to help us. I'm sorry, but very cool to meet you guys. E2, V-well, Lauren have a great summer. Thank you, E2. I am about to be in three hotels.

Are you scared now? Yes. I'm excited. I hope something interesting happens. I'm going to be in a hotel.

I'm going to be in a hotel and I hope something interesting. Well, you'll be with people. I'll be by myself. I shouldn't tell people that. Look in your people.

And I'm going to be home. Happy hoteling. Happy hoteling. Love you. Love you.

Do you want to sing a tune or something? I'll be with you. I'll be with you. I'll be with you. Okay, great.

We don't have a book. So, for this new show, so here I go, go, go. We're going to add some random questions in the help of our curious book. It's just beautiful. I'm a flyer, I'm a fish.

I'm a flyer, I'm a flyer, I'm a fish. Enjoy.